Shipping policy

1.     Shipping Charges

  • Shipping charges are calculated at ₹70 per kilogram for each order
  • Orders above ₹1,000 are eligible for free shipping.
  • We do not accept cash on delivery.

2.     Shipping Coverage

  • Shipping is available across all serviceable PIN codes in India.
  • International shipping is available.

3.     Order Dispatch Timings

  • Orders placed before 1:00 PM (Mon–Sat) are dispatched the same business day.
  • Orders placed after 1:00 PM are dispatched the next business day.
  • Orders placed on Sundays or on public or national holidays are processed on the next working day.

4.     Delivery Timelines

  • Bengaluru: Same-day or next-day.
  • Rest of India: 3–6 days from dispatch based on location.
  • International shipping: Standard / Express delivery within 7–8 business days from dispatch. Delivery timelines may be affected by customs clearance.

5.     International Shipping and Customs

  • The customer must pay customs duties and import taxes (if applicable).
  • Customs clearance timelines are outside our control, but assistance will be provided where possible.

6.     Delivery Method

  • Bengaluru: Delivered by in-house delivery executives or reliable delivery partners.
  • Other locations: Delivered through reliable national courier partners.
  • International locations: Delivered through reliable international courier partners.

7.     Order Tracking and Communication

  • Bangalore orders: Customers may receive a call prior to dispatch.
  • Other locations: Air Way Bill (AWB)/tracking number shared via registered email/mobile number.
  • Courier partners may contact customers prior to delivery.

8.     Missed Delivery/ Customer Unavailability

  • Bengaluru orders: Delivery rescheduled for the next business day.
  • Other locations: Delivery rescheduled based on courier partner availability.

9.     Incorrect Address or Contact Details

  • Address or contact details may be corrected by contacting customer support or by email.
    • Before dispatch, the full address may be changed.
    • After dispatch, an address change is not possible.
  • Incorrect information may result in delivery delays or additional charges.

10.  Order Cancellation

  • Orders may be cancelled within 2 hours of placing the order.
  • Cancellation requests must be made through customer support.

11.  Proof of Delivery (POD)

  • POD can be requested and will be provided within 3 days.
  • POD requests are accepted only within 2 days of delivery.

Privacy Policy

By accessing or using our website, mobile site, application, or services (“Platform”), you agree to this Privacy Policy and related Terms. If you do not agree, please do not use the Platform.

1.     Information We Collect

  • Information you provide directly:

o   Name, email address, phone number, delivery and billing address.

o   Account login details.

o   Order, payment, and transaction details.

o   Customer support communications, feedback, messages, or surveys.

  • Information collected automatically:

o   IP address, browser type, device information.

o   Usage data, cookies, and site interaction details.

  • Information from third parties:

o   Payment processors, logistics partners, analytics providers, and technology platforms (e.g., Shopify).

2.     Purpose of Collection & Use

  • To process orders, payments, deliveries, returns, and refunds.
  • To create and manage user accounts.
  • To communicate order updates, service information, and customer support.
  • To personalize user experience and improve services.
  • To conduct analytics, research, surveys, and service optimization.
  • To send promotional communications (with opt-out option).
  • To detect fraud, enforce terms, and comply with legal obligations.

3.     Cookies and Tracking Technologies

  • Cookies are used to:
    • Improve site functionality and user experience.
    • Enable analytics and performance measurement.
    • Remember user preferences and login sessions.
  • Users may disable cookies via browser settings, but some features may not function properly.
  • Third-party analytics tools (e.g., Google Analytics) may also place cookies.

4.     Sharing personal information

  • We may share information with:
    • Payment processors, delivery partners, IT and analytics providers.
    • Business and marketing partners for service fulfillment.
    • Affiliates and corporate entities.
  • Personal data is shared only for legitimate business, legal, or service purposes.
  • We do not sell personal data for third-party marketing.
  • Disclosure may be required by law, by court order, or by regulatory authorities.
  • In the event of a merger, acquisition, or restructuring, data may be transferred pursuant to this policy.

5.     Third-Party Links

  • Our Platform may contain links to external websites.
  • We are not responsible for the privacy practices or content of third-party sites.

6.     Security Measures

  • We use reasonable technical, physical, and administrative safeguards.
  • Secure servers are used for sensitive information.
  • Despite safeguards, internet transmission is not completely secure.
  • Users are responsible for safeguarding their login credentials.

7.     User Choices & Communication Preferences

  • Users may opt out of promotional emails at any time.
  • Transactional and service-related communications will still be sent.
  • Users may withdraw consent where applicable, subject to legal limitations.

8.    Advertisements

  • Third-party advertisers may use anonymized data (not personal identifiers)
  • We do not control third-party ad cookies or technologies.

9.     Children’s Privacy

  • Our Platform is not intended for users under 18 years.
  • We do not knowingly collect data from minors.
  • Minors must use the Platform under parental or guardian supervision.

10.  Data Retention

  • Personal information is retained only as long as necessary:
    • To fulfill services.
    • To comply with legal obligations.
    • To prevent fraud or misuse.
  • Data may be anonymized and retained for research or analytics.

11.  User Rights

Depending on applicable laws, users may have the right to:

  • Access and review personal data.
  • Request correction or deletion.
  • Restrict or object to processing.
  • Withdraw consent.
  • Request data portability.
  • Appeal decisions regarding data requests.

12.  International Data Transfers

  • Personal data may be processed or stored outside your country.
  • Appropriate safeguards are applied where required by law.

13.  Changes to Privacy Policy

  • This Privacy Policy may be updated periodically.
  • Significant changes will be communicated via the Platform or by email, as required.
  • Continued use of the Platform constitutes acceptance of updates.

14.  Grievance & Contact Information

For grievance, queries or concerns, contact:

Papa Paati Foods Pvt. Ltd.

Address:
294, new no.56, Kanakapura main road,
Jayanagar 7th block, Bengaluru - 560070

Email: care@papapaati.com

Phone: +91-72593-72472