Refund policy

All purchases are final due to the nature of food products and small-batch operations. Returns are not accepted once an order is placed and dispatched.

1. Cancellations

Orders can be cancelled only before dispatch.
Cancellation requests must be sent via email to the official support email address.
Refunds for eligible cancellations will be processed within 7–10 working days to the original payment method.
Orders placed before 1:00 PM on business days are usually dispatched the same day.
Orders placed after 1:00 PM are dispatched by 1:00 PM the next business day.
If the order has already been dispatched, shipping charges will not be refunded.

2. Refund Eligibility

Refunds are considered only in case of damaged or defective products.
Damage complaints must be reported within 3 days of delivery via email to the official support email address.
Proof of purchase and clear product images are required for verification.
Refunds, where approved, are processed to the original mode of payment.

3. Exchanges

If a product arrives damaged, a replacement will be provided at no additional cost after verification.
Exchange requests must be submitted within 3 days of delivery via email to the official support email address.
For other exchange-related concerns, customers may contact support for assistance.

4. Time Limit for Complaints

All refund, return, or exchange-related concerns must be raised within 3 days from the delivery date.
Requests made after this period will not be considered.

5. Items Not Eligible

Products purchased from physical stores are not eligible for return.
Products returned after the specified timelines are not eligible for refunds or exchanges.

6. Contact Information

For cancellation, refund, exchange, or any related queries, customers may contact us through our official customer support email address. Communication updates regarding the status of requests will be shared via email, phone, or SMS, based on the contact information provided at the time of order.