Grievance Redressal Policy

Papa Paati is committed to providing fair, transparent, and prompt resolution of consumer grievances in compliance with applicable consumer protection laws.

1. Meaning of Grievance

  • A “grievance” refers to any complaint, concern, or dissatisfaction raised by a consumer relating to products or services purchased from Papa Paati.
  • This includes issues requiring clarification, correction, or remedial action.

2. How to Raise a Grievance

  • Consumers may raise grievances by contacting Papa Paati through the customer support or grievance contact details available on the website.
  • Complaints should include relevant order details and a clear description of the issue for effective resolution.

3. Grievance Officer Details

  • Papa Paati has appointed a Grievance Officer to address and resolve consumer complaints in a time-bound manner.
  • The Grievance Officer's contact details (email address, phone number, and address) will be clearly published on the Papa Paati website.

Grievance Officer:

Name: Chandrashekhar

Number: +91-98863-29796

Email ID: chandru@papapaati.com

  • Working hours: Monday to Friday, 10:00 AM to 6:00 PM (excluding public holidays).

4. Acknowledgement and Tracking

  • All grievances will be acknowledged within 3–4 working days via email, phone call, or SMS.
  • A unique grievance reference ID will be shared within 2–3 working days to enable tracking of the complaint status.

5. Resolution Timeline

  • Papa Paati shall use best efforts to resolve grievances promptly and fairly.
  • All grievances will be resolved within the timelines prescribed by applicable law, and, in any event, within 30 days of receipt.

6. Closure of Grievance

  • A grievance shall be considered resolved and closed when:
    • The consumer accepts the resolution communicated by Papa Paati; or
    • The consumer does not respond within 5 days of receiving the resolution.

7. Exclusions

  • The following are not treated as grievances under this policy:
    • Incomplete or vague complaints.
    • Suggestions or feedback not seeking remedial action.
    • Requests for general information or guidance.

8. Additional Information

  • Consumers may request information regarding Papa Paati’s business details, contact information, or dispute resolution process, whether before or after placing an order.
  • For further clarity, consumers are encouraged to review Papa Paati’s Shipping Policy, Privacy Policy, Terms & Conditions, and Cancellation & Refund Policy available on the website.